Customer reviews as the measure of software quality
نویسندگان
چکیده
منابع مشابه
The Perception of Usefulness: Iranian Customers’ Evaluation of Customer Reviews
Over the last decade, the retail industry has had a phenomenal growth. All figures show their success and efficiency and many studies have shown the role of customer reviews in encouraging ambivalent purchasers to buy items online. There have been numerous studies on why people read and trust these comments and taking for granted the important role of customer reviews in determining buying deci...
متن کاملOnline Reviews as a Measure of Service Quality
The proliferation of socialized data offers an unprecedented opportunity for designing customer service measurement systems. In this paper we address the problem of adequately measuring service quality using socialized data. The theoretical basis for the study is the widely used SERVQUAL model. The analysis is based on a database of online reviews generated on the website of the leading price c...
متن کاملOnline Reviews as a Measure of Service Quality
Since its commercialization in 1993, the Internet has dramatically changed people’s behavior. Today we communicate by instant messaging, we share pictures on social networks, we tag our geolocation. Perhaps more fundamentally the Internet has altered the manner in which people make decisions – from product purchasing (Wolfinbarger and Gilly, 2001) to hotel selection (Murphy et al., 1996) to fin...
متن کاملthe investigation of the relationship between type a and type b personalities and quality of translation
چکیده ندارد.
Using bug reports as a software quality measure
Bugzilla is an online software bug reporting system. It is widely used by both open-source software projects and commercial software companies and has become a major source to study software evolution, software project management, and software quality control. In some research studies, the number of bug reports has been used as an indicator of software quality. This paper examines this represen...
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ژورنال
عنوان ژورنال: IET Software
سال: 2020
ISSN: 1751-8806,1751-8814
DOI: 10.1049/iet-sen.2019.0309